Frequently Asked Questions

Please find below a list of questions that we frequently receive from families when they are considering applying for admission to Preschool and Kindergarten at HIH. We hope the answers to these questions are helpful to you.

Q: Does the school require child or parent interview?

A: Formal interviews are not a requirement at our school. However, we do require to meet with one/both parents and child at some point during the admission process prior to child’s first day.

The meeting helps create a more meaningful admission process and allow us to learn more about your family and ensure your child will be well supported by our staff for his/her big day.

Q: What is a Placement Tuition Deposit?

A: The placement tuition deposit is used to secure a child’s place in class through the entire school year. The deposit is part of annual tuition that is due at the time of enrollment/re-enrollment and will be credited toward the cost of spring term tuition. It is not an additional charge however any withdrawal during the school year forfeits this deposit.

Q: My child would like to start school from the middle of a term. Am I required to pay full term tuition?

A: Yes, attendance for any portion of a term requires full term tuition payment.

Q: Will I be able to change my child’s schedule mid-school year?

A: Generally, once enrolled, schedule changes during the school year cannot be made. However, a request may be submitted if you wish to increase your child’s attendance. Efforts are made to accommodate a request but we may decline or prolong a request due to limited space and staff availability.

Q: What payment methods can I use to pay for school fees?

A: School fees are paid by bank transfer, direct deposit, or with a credit card. We do not accept cash payments. The payer will be responsible for any transaction fees.

Q: My company is paying for my child's school fees. How is this handled?

A: Please contact us for a "Letter of Verification from Corporate Sponsor". Your company will be required to provide billing information and verify sponsorship. We will then be able to bill your company directly for all school fees.

Q: What is the school’s refund policy?

A: All school fees are non-refundable.
In order to provide a high quality learning environment, we make annual commitments for operational expenses (hire teachers, rent facilities, purchase / maintain supplies and equipment, etc.). When a child is withdrawn at any time for any reason, there is a significant impact on our ability to meet those obligations. Therefore, HIH has a strict NO REFUND policy for tuition and all other fees.

Q: Does Hand In Hand offer sibling discount?

A: If a family has more than one child enrolled concurrently in Early Preschool, Preschool or Kindergarten at HIH, a 10% sibling discount is applied to the sibling with the lowest tuition fee after any other form of tuition reduction is applied. The discount only applies to tuition and not to any other fees.

Q: What are the age requirements (cutoff date) for your programs?

A: Early Preschool is for children who have turned 2 by September 1st of the enrolling school year.
Preschool is for children who have turned 3 by September 1st of the enrolling school year.
Kindergarten is for children who have turned 4 and 5 by September 1st of the enrolling school year.

Q: Are there any exceptions to these age requirements?

A: Although our September 1st cutoff date reflects what we believe to be the most appropriate classification for the social, emotional and academic well-being of children attending school, we also understand and recognize that every child develop at their own unique pace. With a teacher assessment, a child may be placed in class outside of his/her age-group.

Q: What are the differences between Toddler Daycare and Preschool?

A: Our Toddler Daycare is a free-play based program focusing on child-initiated activities, and (Early) Preschool is a curriculum based instructive program focusing on age-specific early childhood learning standards. Daycare staff primarily supervise play time and help children interact in a group environment to promote their social and emotional development, whereas preschool teachers structure subject-based activities to promote the basic academic skills of children. Children in preschool are attending school with fixed daily schedules including outdoor activities time and participate in school events such as sports day, field trips, school performances, and more. Whereas Daycare is not a school and children have independent schedules and all activities are limited to indoor.

Q: Does my child have to be potty-trained?

A: Our Early Preschool for the 2 year olds assists with potty-training when your child is ready; therefore, your child does not need to be potty-trained prior to entering the Early Preschool program. All children in Preschool for the 3 year olds and Kindergarten must be fully toilet-trained.

Q: What is the adjustment / transition process for the first days of school?

A: Our teachers and staff are trained to support parents and children through the adjustment period. We understand that children react to new situations in different ways. If you feel the need to “ease-in” your child to school, we recommend a slow entry process and to have your child stay only a short time for the first day and then increase the time each day for two or three days. However, we do not encourage parents to stay with the child in class. Parents often request this, thinking it will help, but in fact it will only confuse your child to thinking you will stay all the time, and it can upset the other children, whose parents can't stay.

Q: Are all 4 year olds placed in Kindergarten?

A: Kindergarten admission for the 4 year olds require concurrent enrollment in our Preschool or other type of prior learning experience. We would recommend 4 year olds without schooling experience to initially join in Preschool to gain important social and early academic skills.

Q: Are there any time for outdoor activities or play time?

A: There are many parks in the school neighborhood in which the children walk to everyday (weather permitting) for outdoor play and PE time. The parks are within 10 minute walk on little feet. We have more than 2 teachers supervising the children at all times.

Q: My child does not speak English. Will this be a problem?

A: We accept children regardless of their level of English proficiency. Our teachers are experts at working with children from diverse cultural and language backgrounds. Young children are usually quick to develop English language skills when immersed in the English language curriculum.

Q: Does Hand In Hand accept children with special needs?

A: A child with special needs can be considered for admission on a case-by-case basis depending on the degree of identified needs and only with a family-provided therapeutic companion. Parents should understand that Hand In Hand cannot accommodate a child with special educational, social, emotional, physical or behavioral conditions which require individual supervision, handling, or the dedication of special facilities.


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